Bookings are by arrangement at a date convenient to yourself with a choice of seven days or evenings. CONTACT US (form on right) to arrange a personalised tour for yourselves or your group. (School/student bookings see bottom of page).
$60 per person for each booking up to 5 persons. There is a minimum charge of $180 which provides for up to three persons;
$45 per person for each booking of 6-10 persons;
$35 per person for bookings of 11 or more persons;
$20 per person, special for selected clubs: Meetup, Life Activity, Probus, Rotary, Senior Clubs and U3A with a minimum of 12 participants. Seek a quote.
* Note Corporate events may attract GST.
- $320 (one class in a day, up to 25 students). Tours are usually two hours.
- $550 (two classes in a day, up to 50 students).
- $750 (three classes in a day, up to 75 students. For more classes seek a quote). GST is additional. Pricing can vary on complexity of tours. Seek a quote via the CONTACT US form on right.
For a booking, quote or inquiry preferably
complete the CONTACT US form below.
Alternatively via firstname.lastname@example.org
(03) 9090 7964 ; 0408 894 724
Terms & Conditions
Weather: Melbourne Walks operates in all weather. We may amend the route of walks if weather circumstances require. Walks may be cancelled due to poor weather by mutual agreement. No costs are incurred by participants if this occurs.
School Excursions safety code: We follow a safety code on the day.
Confirmation: Inquiry dates for tours are not guaranteed until both the client and MW confirms their tour. Tour provision is not guaranteed until payment directly or funds are recorded as lodged in MW's account..
Payment, Cancellation and Refunds Policy: Scheduled tour bookings or vouchers or certificates are guaranteed only after payment is received. If Melbourne Walks is forced by circumstances to cancel a paid booked tour, prior payments will be refunded within a mximum of five days. Full refunds will be made to clients if cancellation by participants is received 48 hours in advance of the walk commencement time. If cancellation is not received, a 50% payment may be deducted. Changing previously confirmed booking dates may attract a re-booking fee.
Late payments: Payment of Invoices more than 4 weeks late will incur a 10% surcharge. Payment more than 12 weeks late may incur an additional surcharge.
Public Liability: Melbourne Walks, is covered by Public Liability Insurance in relation to our guided tour activities. To the extent permitted by law, Melbourne Walks disclaims liability for loss or damage sustained by any customer or third party, whether to person or property, arising out of Melbourne Walks tours.
Privacy: Any information maintained by Melbourne Walks, for example email correspondence or booking forms is gathered and used solely for the conduct of our walking tours and will be kept securely and is not divulged shared or sold to a third party.
CODES OF PRACTICE
Melbourne Walks is accredited with the Professional Tour Guides Association of Australia (PTGAA) and Guides of Australia (GOA).. MW maintains public liability insurance though the PTGAA.
Responsiveness: MW aims to provide punctual, courteous, efficient and quality services, meeting the objectives of each tour as described on its website and its booking arrangements.
Delivery of the Service. MW aims to meet or exceed the expectations of customers and provide an excellent customer experience.
Non-discrimination. Melbourne Walks aims to treat all customers fairly and equitably.
Reconciliation: Melbourne Walks is an active supporter of the Reconciliation Movement.
Business Ethics: Melbourne Walks seeks to eliminate any practice that could be damaging to the dignity or well being of customers or to the integrity of the tourism industry.
Advertising and the Provision of Information. Melbourne Walks aims to ensure all advertising and promotional activities accurately reflect the activities of the business.
Disclosure. MW ensures codes of practice, terms and conditions of services provided is publicly available on our website.
Health and Safety: Melbourne Walks has a duty of care to address customer and staff safety and comfort. Melbourne Walks regularly assesses potential hazards and risks to minimise risk to staff and customers.
Customer Confidentiality: Unless required by law, Melbourne Walks will not provide information concerning an individual customer to another entity which breaches a customer’s right to privacy.
Complaints and Disputes: Melbourne Walks will deal with concerns, queries, complaints or disputes fairly and in a timely manner.
Information: MW to the best of our ability will provide customers at request with information concerning transportation, accommodation, maps and general tourist services available.